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Online Responsible Vendor Program for Colorado, Oregon & Washington

Train To Tend is a Responsible Vendor Program...

...that teaches responsible sales practices to personnel working in the retail recreational marijuana business.

The training is divided into 4 or 5 modules:

  • The Laws (licensee and licensed seller responsibilities and violations and penalties)
  • ID Checking (recognizing underage customers, careful carding, and preventing third-party sales)
  • Health Effects of Marijuana (benefits and negative effects of marijuana and safe storage) - Colorado only
  • Customer Service (coaching customers, dosing edibles, recognizing intoxicated customers, techniques for refusing a sale, and driving and marijuana)
  • Rules of the Trade (inventory tracking, advertising and labeling, and robbery prevention)

Train To Tend is delivered online...

...using the latest device-responsive interfaces on desktop or laptop computers, tablet computers, and smartphones. It is available 24 hours a day, 7 days a week. * Trainees can work at their own pace and stop and restart as frequently as needed.

*Colorado trainees must complete the training in the presence of an instructor.

Train To Tend takes advantage of the best features of the Internet learning environment.

Engaging, interactive tools, activities and simulations present information and skills, show how the they can be applied, and give opportunities to practice newly-acquired skills.

Train To Tend assesses knowledge and skill acquisition comprehensively.

Each module ends with a quiz and the last module has a final exam. Trainees must achieve a minimum score on these tests to "pass" the course (70% or 80% correct), determined by each state's regulations.

Train To Tend instructs and certifies industry personnel...

...in state laws and regulations on retail sales of recreational marijuana and confers key responsible sales skills. These skills cover preventing sales to underage individuals (ID checking and recognizing third-party sales), coaching customers on responsible use and storage of marijuana, recognizing intoxicated patrons to prevent driving under the influence, and maintaining safety in retail stores.

Train To Tend is a state-approved curriculum in Colorado and Washington that:

a) provides trainees with a Certificate of Completion when the course content and testing is completed. This certificate can be retained in trainee, store, or state agency records.

b) may be a mitigating factor when/if the State Licensing Authority is considering imposing penalties and fines for violations or infractions upon your store (Colorado only).

Train To Tend was developed with extensive input from:

a) regulators of the retail recreational marijuana industry in Colorado and Washington

b) store owners, managers, and sales personnel in the industry.

The course was thoroughly tested to ensure it is user-friendly and engaging and presents information and skills in real-world settings encountered in the industry.

Testimonials

The Train To Tend team has been absolutely great to work with! Not only have they been very responsive to our company's training needs, they have been accommodating and flexible to our unique schedules. Train To Tend has been effective and engaging for our employees, and we are thankful for the Train To Tend team and their Online Responsible Vendor program.
   - Danielle, Native Roots, Instructional Designer

It has been a pleasure working with the Train To Tend team over the past several months. They have been extremely responsive anytime we have called upon them and dually accommodating to our scheduling. We are very happy to have chosen Train To Tend to facilitate getting our retail employees Responsible Vendor Certified, and we look forward to continuing to foster our already fruitful relationship.
   - Adam, Native Roots, Corporate Trainer

Train To Tend is owned by Klein Buendel inc.
Production and testing was supported by a grant from the National Institutes of Health.
Contact: Mary Buller, info@traintotend.com, 303.565.4350.